Keep Your Accounts Secure
Sign up for debit card text alerts, and you’ll get a notification when our system notices a potentially fraudulent transaction. All you have to do is text back “No” or “Yes” to either block the transaction or allow it to process.
Guard Yourself Against Fraud With The CardValet® App
For an extra level of security download the CardValet® app onto your mobile device. Stay a couple of steps ahead of today’s fraudsters by receiving alerts for potential fraud activity and when your card goes outside of any transaction controls set by you. Check the FAQs down below to learn more.
Frequently Asked Questions
The “My Location” controls and alerts will check to ensure the merchant location is within a 5-mile radius of the device set as primary within CardValet®. These controls impact in-store transactions only, so internet transactions are not impacted.
You’ll need to enter the same level of detail entered for the original card. This information generally includes the card number, address, expiration date, and CVV/CVC code. Additionally, secondary authentication may include the last 4 digits of the social security number or a security token sent via email. Multiple individuals can register the same card as long as they know the card details.
Yes. Cardholders can register multiple cards within a single CardValet® app. Additional
cards can be added within the Menu>Manage Portfolio>Add Card screen. Members can register up to 15 cards.
You must create a unique login account for each financial institution. Each login account
is applicable for a single financial institution. In the login page, the logo of the last
logged-in financial institution appears.
CardValet® is a free service, however, message and data rates may apply.
We generally flag transactions that have larger sums or transactions that originate from distant locations that are outside of your normal activity. If you do plan to go on a trip, be sure to notify our team about any travel plans that you may have.
